Integration
Automate with Zendesk
Zendesk is your customer support command center. NVS automates ticket classification, priority routing, and cross-system escalation so your team handles more with less.
Use Cases
Every new ticket is classified by GPT-4o into type and urgency, then routed automatically: billing to finance, bugs to Jira, urgent requests paged in Slack.
Trigger
New Ticket
zendesk.trigger
Fires on every new support ticket submitted.
Classify + Score
openai.gpt-4o
Returns ticket type (billing/technical/general) and urgency 1-10.
Switch
Ticket Type
nvs.switch
Routes by classification to the correct handling path.
Billing
Output
Assign Finance
zendesk.update
Ticket tagged billing_escalation and assigned to billing group.
Technical
Output
Create Jira Bug
jira-software.issue
Jira ticket created with full context. Zendesk ticket linked.
Urgent
Output
Alert #support
slack.message
Slack ping with ticket ID, customer, urgency score, and summary.
Every hour, tickets approaching SLA breach are pulled, looped through, and individually escalated in Slack before the clock runs out.
Trigger
Every Hour
schedule.cron
Hourly check for tickets nearing SLA deadline.
Get At-Risk Tickets
zendesk.search
Tickets with less than 30 minutes until SLA breach fetched.
IF
Any at risk?
nvs.condition
Checks whether the at-risk list is non-empty.
NO
Output
Done
nvs.end
No breaches imminent. Workflow ends silently.
YES
Loop
Each Ticket
nvs.loop
Iterates over every at-risk ticket individually.
Output
Escalate in Slack
slack.message
Alert: ticket ID, customer, minutes remaining, and assigned agent.
When a ticket is solved, a CSAT survey is sent. Scores below 3 create an immediate Slack alert and a follow-up task for the account manager.
Trigger
Ticket Solved
zendesk.trigger
Fires the moment an agent marks a ticket as solved.
Send CSAT Survey
zendesk.survey
One-click survey sent to customer via Zendesk.
Wait for Response
webhook.wait
Workflow pauses until the customer submits their rating.
IF
Score < 3?
nvs.condition
Checks whether the CSAT response indicates dissatisfaction.
NO
Output
Log Score
google.sheets
Score and ticket ID appended to the satisfaction tracker sheet.
YES
Output
Alert + Task
slack.message
Manager alerted in Slack. Follow-up task created in Asana.