Integration
Automate with SurveyMonkey
SurveyMonkey collects structured feedback from your customers and team. NVS routes every response to the right downstream tool — CRMs, Slack alerts, and reporting sheets — automatically.
Use Cases
When a SurveyMonkey CSAT survey response scores 3 or below, the customer is flagged in HubSpot, the account manager is alerted in Slack, and a follow-up task is created in Asana.
Trigger
Survey Response Received
surveymonkey.trigger
Fires when a new survey response is submitted.
Extract Score and Respondent
nvs.set
CSAT score, respondent email, and open-text feedback extracted.
IF
Score <= 3?
nvs.condition
Identifies dissatisfied customers requiring immediate follow-up.
NO
Output
Log to Satisfaction Tracker
google.sheets
Score and response logged in the CSAT tracking sheet.
YES
Flag in HubSpot
hubspot.update
Contact flagged with low-CSAT tag. Score and feedback recorded.
Output
Alert AM + Create Task
slack.message
AM alerted in Slack. Asana task created for personal follow-up within 24 hours.
When an NPS response scores 9 or 10, the promoter is automatically sent a referral request email with a personalized referral link and a thank-you message.
Trigger
NPS Response Received
surveymonkey.trigger
Fires when a new NPS survey response is submitted.
Extract NPS Score
nvs.set
NPS score and respondent email extracted from the survey response.
IF
Score >= 9?
nvs.condition
Identifies promoters likely to refer other customers.
NO
Output
Log Score
google.sheets
NPS score logged in the tracking sheet by segment.
YES
Output
Send Referral Email
sendgrid.email
Thank-you email sent with personalized referral link and program details.
Every Monday, the previous week's SurveyMonkey responses are compiled into a summary and posted to the customer success team's Slack channel.
Trigger
Monday 9am
schedule.cron
Weekly survey digest runs every Monday morning.
Fetch Last Week's Responses
surveymonkey.api
All responses submitted in the past 7 days fetched.
Compile Summary
openai.gpt-4o
Average scores, key themes, and notable verbatims summarized by AI.
Output
Post to #customer-success
slack.message
Weekly digest posted: average NPS, CSAT, response count, and key themes.
Ready to automate SurveyMonkey?
We'll map your workflow, connect your tools, and build it in days, not months.
Book a Free Strategy Call →