Integration
Automate with PagerDuty
PagerDuty is your incident response backbone. NVS automates the workflows around every incident — creating alerts from monitoring tools, routing escalations, and driving post-incident documentation.
Use Cases
When a monitoring tool detects a threshold breach — CPU, error rate, or latency — a PagerDuty incident is created and the on-call engineer is paged with full context.
Trigger
Threshold Exceeded
webhook.receive
Webhook fires from monitoring tool: Datadog, CloudWatch, or similar.
Parse Alert Context
nvs.set
Service name, metric, threshold, current value, and severity extracted.
Create PagerDuty Incident
pagerduty.incident
Incident created with title, severity, and full monitoring alert payload.
Output
Post to #incidents
slack.message
Slack alert: metric, value, severity level, and PagerDuty incident link.
When a PagerDuty incident is acknowledged by the on-call engineer, a stakeholder update is posted to the #status Slack channel with the current status and ETA.
Trigger
Incident Acknowledged
pagerduty.trigger
Fires when an on-call engineer acknowledges the incident.
Fetch Incident Details
pagerduty.incident
Incident title, severity, affected service, and acknowledger fetched.
Output
Post Stakeholder Update
slack.message
Update posted to #status: incident acknowledged by [engineer], investigating, ETA TBD.
When a PagerDuty incident is resolved, a Confluence post-mortem document is automatically created from a template and the incident timeline is pre-populated.
Trigger
Incident Resolved
pagerduty.trigger
Fires when an incident is marked as resolved in PagerDuty.
Fetch Incident Timeline
pagerduty.incident
Full incident log with timestamps, notes, and escalations fetched.
Create Post-Mortem Doc
confluence.api
Confluence post-mortem page created from template with incident data pre-filled.
Output
Share in #incidents
slack.message
Post-mortem doc link shared in Slack. Reminder set for 48-hour review meeting.
Ready to automate PagerDuty?
We'll map your workflow, connect your tools, and build it in days, not months.
Book a Free Strategy Call →