Integration
Automate with Jira Software
Jira Software is the backbone of your engineering workflow. NVS creates tickets from external events, syncs status changes across tools, and keeps stakeholders informed automatically.
Use Cases
When a GitHub PR is labeled "bug" or "feature-request", a corresponding Jira ticket is created automatically with full PR context, linked back to the PR.
Trigger
PR Labeled
github.trigger
Fires when a label is applied to a pull request.
Check Label Type
nvs.condition
Determines whether label is bug, feature-request, or other.
IF
Actionable label?
nvs.condition
Only bug and feature-request labels trigger ticket creation.
NO
Output
Skip
nvs.end
Non-actionable label. No Jira ticket created.
YES
Create Jira Ticket
jira-software.issue
Ticket created with PR title, description, author, and direct PR link.
Output
Notify Team
slack.message
Slack notification: new Jira ticket created from PR label.
When a Zendesk support ticket is tagged as a bug by an agent, a Jira issue is created automatically, linked to the Zendesk ticket, and the dev team is notified.
Trigger
Ticket Tagged Bug
zendesk.trigger
Fires when a Zendesk ticket receives the bug tag.
Format Bug Report
nvs.set
Customer impact, error description, and reproduction steps extracted.
Create Jira Bug
jira-software.issue
Bug ticket created with Zendesk link, priority, and customer impact.
Output
Notify #dev
slack.message
Dev team alerted in Slack with Jira link and one-line bug summary.
When a Jira bug marked "customer-impacting" is resolved, a Slack message goes to #product, the Zendesk ticket is updated to solved, and a customer email is sent.
Trigger
Issue Resolved
jira-software.trigger
Fires when any issue status moves to Done/Resolved.
Check Label
nvs.condition
Checks for the customer-impacting label before taking action.
IF
Customer-impacting?
nvs.condition
Only customer-impacting issues trigger the notification chain.
NO
Output
Done
nvs.end
Internal issue resolved. No external notifications needed.
YES
Close Zendesk Ticket
zendesk.update
Linked Zendesk ticket marked as solved with resolution notes.
Output
Notify Stakeholders
slack.message
#product notified. Customer update email sent via Gmail.
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