Integration
Automate with Intercom
Intercom is where your customers talk to you. NVS classifies every message automatically, routes it to the right team, and keeps your CRM in sync with every conversation.
Use Cases
Every new Intercom conversation is classified by GPT-4o into support, sales, or billing. Each category is handled differently — assigned, tagged, and routed to the right inbox.
Trigger
New Conversation
intercom.trigger
Fires on every new inbound message in Intercom.
Classify Intent
openai.gpt-4o
Returns category: support, sales, or billing, plus urgency level.
Switch
Category
nvs.switch
Routes conversation to the correct handling path.
Support
Output
Assign + Tag
intercom.update
Tagged support. Assigned to support inbox with priority set.
Sales
Output
Notify Sales Rep
slack.message
Slack alert sent to sales team with conversation link and context.
Billing
Output
Route to Finance
intercom.update
Assigned to billing team. HubSpot deal flagged for review.
New trial signups trigger an Intercom welcome message series, a HubSpot deal is created, and the user is enrolled in a product onboarding email sequence.
Trigger
New Trial Signup
intercom.trigger
Fires when a user signs up and is tagged as trial.
Create HubSpot Deal
hubspot.deal
Deal created at Trial stage with trial start date and plan.
Start Email Sequence
activecampaign.automation
User enrolled in 7-day onboarding email sequence.
Output
Send Welcome Message
intercom.message
Personalized in-app welcome message sent via Intercom.
When a subscription cancels, Intercom sends a win-back message, HubSpot deal is moved to Churned, and a task is created for the CSM to reach out personally.
Trigger
Subscription Cancelled
intercom.trigger
Fires when a user tags themselves or cancels via the app.
Move HubSpot Deal
hubspot.update
Deal stage updated to Churned. Cancellation reason recorded.
Send Win-Back Message
intercom.message
Personalized Intercom message with offer to pause or return.
Output
Create CSM Task
asana.task
Task created in Asana: reach out to churned user within 24 hours.